Privacy Policy for Languissimo®

Languissimo® ("we," "us," or "our") is committed to protecting the privacy and security of the personal information of our students and website visitors. This Privacy Policy describes how we collect, use, and disclose personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

1. Information We Collect

We collect information that you voluntarily provide to us and information collected automatically through your use of www.languissimo.ca.

• Personally Identifiable Information (PII): This includes your name, email address, phone number, and physical location (for in-person sessions).
• Payment Data: All financial transactions are processed securely through Stripe. We do not store your credit card or banking information on our servers.
• Automatic Data Collection: We use cookies, Google Analytics, and tracking pixels (such as Meta/Facebook Pixels) to collect data on website traffic, user behavior, and the effectiveness of our advertisements.

2. Use of Information

We use your data for the following purposes:

• To provide and manage your language training services.
• To communicate with you regarding schedules, course materials, and updates.
• To send marketing communications and newsletters via email (which you may opt-out of at any time).
• To optimize our website performance and marketing campaigns through analytics.

3. Data Sharing and Disclosure

We do not sell your personal information. We share data only with third-party service providers necessary to operate our business, including:

• Payment Processors: Stripe.
• Marketing Platforms: Email service providers and social media advertising platforms (via pixels).
• Legal Compliance: We may disclose information if required by law or to protect our legal rights.

4. Quebec Law 25 Compliance

As Languissimo® provides services to students in Gatineau, Quebec, we adhere to the following:

• Privacy Impact Assessments: We conduct assessments before transferring personal data outside of Quebec to ensure adequate protection.
• Data Portability: Upon request, Quebec residents have the right to receive their personal data in a structured, commonly used technological format.

5. Data Retention and Security

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to meet legal requirements. We employ industry-standard administrative and technical safeguards to protect your data against unauthorized access or loss.

6. Your Rights

Under Canadian law, you have the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate or incomplete data.
• Withdraw your consent for data processing at any time (subject to legal or contractual restrictions).

7. Contact Information

If you have questions about this policy or wish to exercise your rights, please contact our Privacy Officer: